Frequently Asked Questions
To access your account information, please locate the confirmation e-mail we sent when you signed up. To access your account on our website, click the Log In button in the top right corner and use your e-mail and password. If you do not have your password, click the “Forgot Your Password” link from the Log In page. On the next page, click “Get My Meeting Credentials”. Provide your e-mail address and click “Submit”. We will send you an e-mail with your password. If you have your Conference Number, Access Code/Meeting ID and PIN, click the “I Don’t Have a Password” from the Log In page and fill out the provided fields to log in to your account.
After logging into your account, invite your attendees via e-mail, using the invite form. You may also use the FreeConferenceCall.com Google Calendar™ or Outlook® Plug-in. Notify participants of the date and time of your conference call and provide your Dial-In Number and Access Code. At the scheduled time, everyone calls the Dial-In Number and enters the Access Code followed by the pound (#) sign. If you are the host, you will be required to enter the Host PIN followed by the pound sign.
Note: Download the FreeConferenceCall.com Google Gadget™ or Outlook Plug-in® to embed your conference call information in your calendar invitations.
There are three options:
1. Record by phone
Dial in as the Host (after dialing the conference number, follow the Access Code with the star key (*) and enter Host PIN when prompted). To start recording, press *9 to initiate the recording and *9 to stop and save the recording.
2. Record using web controls
During a live conference call, log in to your account. Go to your Meeting Wall and select Web Controls, located at the bottom of the page. Turn the recording option “On”. To stop and save the recording, turn the recording option “Off”.
3. Record during a screen sharing meeting
During your screen sharing meeting, click on the ‘Record’ icon located in the right hand side menu of your dashboard. This will start recording your screen sharing meeting and your conference call. To stop and save the recording, click on that icon again. If you do not have the application for screen sharing, download it now.
Note: To access your recordings, log in to your account, select ‘Profile’ and go to the ‘History & Recordings’ tab. On the next page, you can playback, share, download, delete and lock any recordings. You and your participants can also use the playback number (listed on the Account Info. page) to call in and listen to recordings over the telephone.